Transit protection

While we take steps to secure your items in specialist packing materials, it is important to recognise that there are still risks. This is why we offer comprehensive transit protection with policies that offer full replacement cost coverage on an ‘all-risks’ basis.

It is unlikely that your current personal belongings insurer will provide you with protection against the risks associated with international shipping. CrownCare Transit Protection plan is designed to provide the coverage you need against the risks associated to shipments by road, rail, sea or air. CrownCare Transit Protection is underwritten by AXA Corporate Solutions Marine, the world’s leading provider of this type of coverage. Policies offer full replacement cost coverage on a door-to-door, all risks basis.

Crown staff and our service partners, are careful and professional in their approach to minimizing the risks of loss and damage on your shipment. However, it is important to recognise that there are still risks during transit. This is why we recommend that you protect your shipment with a CrownCare Transit Protection Policy.

Our policy offers "all-risks" coverage from door to door. This will cover partial loss or damage of a shipment, including damage due to riots, war and terrorism at sea and in the air, and breakage, should it occur. It will also cover damage incurred while your belongings are in interim storage at either the origin or the destination warehouse. Stored goods will be covered for up to 60 days at no additional cost under the policy. Additional coverage, if your goods are stored for more than 60 days, is available at a nominal cost per month. Please note that coverage cannot be extended if your shipment is placed in a self-storage warehouse.

While the policy covers most risks associated with transit, additional protection for the following risks can be added for a small premium.

The standard protection policy does not cover your belongings for loss or damage caused by a change in atmospheric conditions (such as humidity) during transit that might lead to mould or mildew. Purchase of this coverage will extend your basic policy to include mould or mildew-based damage. This option is only available if your goods have been professionally packed. Reimbursement is limited to 75% of the insured value of the shipment.

When a damaged item is part of a pair or set, the policy only covers the replacement or repair of the item that has sustained loss or damage. It will not cover any depreciated value as a result of the damaged/missing piece or the possible replacement of the entire set.Example: A three-piece furniture set, comprised of one sofa and two chairs, is included in your shipment. One of the chairs is damaged and requires upholstering. Payment will only be made for the cost of repair to the damaged article, with no consideration for a possible reduction in value of the set.Pairs and Sets coverage takes into consideration the importance of the lost or damaged item to the pair or set.

From time to time, an electronic or mechanically operated item will prove to be inoperable upon arriving at destination. Unless there are clear signs of damage to the exterior of the item or its shipping container, the standard policy will not cover this loss. This situation appears most frequently with computer equipment, stereo systems or other devices where intricate components or circuitry are affected by the constant motion of an international shipment.Purchasing Electronic or Mechanical Derangement coverage extends your standard policy to include items without visible damage. Items must be professionally packed and less than six years old. The packing crew must also check that the item(s) are functioning properly at the time of packing.

Speak to your assigned Crown Consultant about Transit Protection. They will then share with you the CrownCare Transit Protection Application Form for you to complete and sign.

There are two standard options to choose from:

✔ Provide a full and detailed inventory of your household goods and value them at the amount it would cost to replace at your destination. You may use either the form provided on the application or if too restrictive, compile an extremely detailed list and attach to your signed application. While the value of shipments can vary greatly, a minimum guideline is US$10 per pound or US$2475 per cubic meter. Your Crown Consultant will assist you in determining the proper valuation for your shipment. Please note that anything not declared will not be covered by this policy.

✔ Alternatively you can declare a lump sum valuation on your shipment. The lump sum replacement value must not be less than US$12 per pound or US$2750 per cubic meter of your shipment’ net weight or volume, plus a replacement value listing of any items worth US$1500 or greater. Please refer to your Crown Consultant to assist in properly valuing your shipment for lump sum value declaration.

Should you note any issues upon delivery that fall under your CrownCare Transit Protection coverage, notify your Crown Consultant immediately and they will provide you with a claim form and instructions to follow for completion of your claim.